All our frequently asked questions
Can I exchange my product if I change my mind?
Yes! We have a 100% satisfaction gurantee. To return your product, simply send it to us within 14 days of receipt. Please include your order number for quick processing. We exchange products within 2 business days of receiving your order. For regular post orders expect to receive your goods within 10 days of processing.
To register your product for exchange, please email us via our contact form and we will provide you with shipping address and order number for your return.
How do I access my Gift Voucher?
Our Gift Vouchers are sent out automatically within 5 minutes of your order being processed. If you do not receive your voucher within 5 minutes, please check your junk mail folder, if you do not receive your voucher get in touch with us via our contact form quoting your order number and will be send it to you straight away.
To avoid missing your voucher, please double check your email address is entered correctly. Pop us an email if you need a hand, we are here to help 7 days a week. We will resend your GV if your email is entered incorrectly as soon as possible.
Can I order Gift Vouchers to be sent directly to the recipient?
If you would like us to send your gift voucher directly to your recipient, please let us know. We can send your gift to your receiver by mail in a beautiful gift box with a message, or via email from.
How can I purchase a gift voucher?
To purchase a Gift Voucher simply add the voucher value you would like to your cart along with your products and check out. Once you have processed your order it will be automatically dispatched to you via email. You will receive the voucher codes as attachments so you can print and send or email to your recipient.
PRODUCT & STOCK
What happens if there is an issue with my product when it arrives?
We have a 100% Satisfaction Guarantee and lifetime product warranty. If your item is in anyway faulty or damaged within our product warranty period, simply return it to us for an immediate repair or replacement.
What happens if the item I want is out of stock?
While we strive to ensure all stock online is on hand, from time to time an item may run out of stock, if this occurs we will let you know straight away and if no alternative is available, we will provide a full refund immediately.
If you see an item in store that you would like to purchase that is out of stock, let us know and we can put you on the product wait list. Out of stock items are usually back in stock in no time.
Do you have a sustainability policy?
Our mission is to be an ethical and sustainable company. Our sunglasses and accessories are hand made using high quality materials that are sustainable and use no harsh chemicals in the manufacturing process.
Our aim is to ensure the materials we use in our products and packaging are as eco-friendly, natural, renewable, recyclable and reusable as possible.
Our signature styles are made using unique techniques to achieve this and durability. Our wood3 range uses sustainably sourced hard wood, uniquely manufactured with carbon fibres for a lightweight durability. Our Acetate resins are made using sustainable natural materials and are stronger and lighter than plastic.
RETURNS AND EXCHANGES
What is your return policy
100% Satisfaction Guarantee
We guarantee you will love your sunglasses. Simply return your item to us within 14 days for a free exchange or refund if you are not 100% satisfied with your Billy Bostons.
If your product was purchased on sale, or using a discount or gift voucher, we will happily exchange your item under our 100% Satisfaction Guarantee within 14 days of receipt.
Simply send the item back to us with your order number and return address for swift processing. Click here to start the process.
Lifetime Product Warranty
Our wood3 and Titanium products are covered by our Lifetime Manufacturers Warranty. All Billy Boston products are covered by our 12 month Product Warranty.
The Lifetime Warranty is valid from the date you purchase your products for a period of 5 years, the life of the product. The warranty gives you a free repair or replacement if your eyewear becomes faulty or breaks due to a manufacturers default, at anytime within 5 years from the purchase of your product.
Our product warranty will allow you to get a repair or exchange at anytime within 12 months to 2 years (subject to individual product). If you purchase our Replacement Guarantee, if you drop them, break them or you sit on them and can't get them back into shape, we will repair or replace them with a new pair* to the same value. One replacement is available for every warranty purchased for the warranty period.
To claim the lifetime warranty or product warranty, please contact our team via the contact form providing your order number, so we can quickly find and process it for you.
Any return shipping is at the cost of the purchaser. We charge a one-time return shipping and processing fee of $25 for all product warranty claims. Any claims due to a manufacturers faults, will be reimbursed and replaced at no cost.
* If your item is out of stock, we will provide you with any style to the same value, or you can upgrade for the difference in cost.
For full warranty terms and conditions, visit our Website Terms and Conditions.
GET IN TOUCH
+61 (2) 4957 1543